Refund policy

We want you to be happy with your Avenzios purchase. If you have an issue with your order, please contact us at avenziosco@gmail.com and we'll be happy to assist.

30-Day Returns

You may request a return within 30 days of receiving your item.

To be eligible for a change-of-mind return, the item must be unused and in its original condition and packaging.

To request a return, please contact avenziosco@gmail.com with your order number and a brief description of the reason for your return. Please do not send an item back before contacting us and receiving return instructions.

For approved change-of-mind returns, the customer is responsible for the return shipping costs unless otherwise agreed by Avenzios.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at avenziosco@gmail.com as soon as possible and provide your order number and photographs showing the issue.

We will assess the issue and, where appropriate, arrange a replacement, refund, or other appropriate remedy.

Australian Consumer Law

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable consumer protection laws.

Where a product has a fault or does not meet applicable consumer guarantees, your rights may include a repair, replacement or refund depending on the circumstances.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times can vary depending on your payment provider or financial institution.

If you have questions about a return or refund, please contact:

avenziosco@gmail.com